Reference

Terms That Govern Your bajebd Account

These terms set out the rules between you and bajebd when you open an account, make deposits via bKash, Nagad, or Rocket, and access any part of the lobby.

Account EligibilityWallet & Payment RulesAccess by Eligible RegionAccount ConductHow to Contact Us
bajebd Terms That Govern Your bajebd Account
HOW WE OPERATE

Account Security and Your Rights

We take the security of your account and wallet data seriously. Your login is protected by OTP verification on every new device, and payment details are never stored in plain form on our servers. You have the right to request a copy of the data we hold on your account, to ask us to correct inaccurate records, and to close your account at any time through the settings page. Retention of transaction records follows the period required by applicable financial rules in your region.

OTP Login Security

Every login from an unrecognised device triggers a one-time password sent to your registered number. This step cannot be skipped and protects your account from unauthorised access.

Data Access Rights

You can request a summary of the personal data we hold by submitting a request through the help form. We process these requests within the timeframe local law requires.

Account Closure

To close your account, go to Settings, select Account, then choose Close Account. Any remaining wallet balance must be withdrawn before closure is finalised.

Record Retention

Transaction records are kept for the period required under applicable rules. After that period, records are deleted or anonymised in line with our data handling policy.

TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about your account, wallet transaction, or access status, our support team is the right starting point. You can reach us through live chat inside the lobby, by email, or through the help form in your account settings. We aim to respond to terms-related queries within one business day.

Team online

Live Chat

Open the chat widget from your account dashboard to speak with a support agent about any terms or account question in real time.

Email Support

Send a detailed message to our support address from the email linked to your account. Include your account ID for faster handling.

Help Form

Use the contact form under Account Settings to submit a formal query. This creates a reference number you can track.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules, account changes, and how to raise a concern.

Account opening is available to individuals in eligible regions where access is permitted by local law. You must meet the age requirement in your jurisdiction and provide accurate registration details.

We post updates to these terms on this page with the effective date clearly shown. Continuing to use your account after that date constitutes acceptance of the revised terms.

If your account is restricted, any verified balance remains yours. Contact support through live chat or the help form to initiate a withdrawal to your original bKash number.

Submit a dispute through the help form in Account Settings, including the transaction date and amount. Our team reviews wallet records from bKash, Nagad, or Rocket and responds within one business day.

Yes. Where local law grants you rights that cannot be waived by contract, those rights apply regardless of what these terms say. Eligibility and access depend on your local law and region.

Use the contact form under Account Settings and select the data request option. We will confirm receipt and process your request within the period required by applicable rules in your region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.