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How bajebd Operates and What Governs Your Account

Your use of bajebd — including your account, wallet transactions via bKash, Nagad, or Rocket, and access to the lobby — is governed by the terms set out on this page.

Account EligibilityWallet and Payment TermsJurisdiction ConditionsUser RightsContact and Disputes
bajebd How bajebd Operates and What Governs Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account disputes, terms clarifications, or formal legal correspondence, our support team handles queries through the channels below. Legal requests require your registered account details for verification before we can act on them.

Team online

Live Chat

Reach our support team directly through the live chat window in your account dashboard. Available for account and terms queries during service hours.

Email Support

Send formal legal requests or written disputes to our support email. Include your account ID and the nature of your query for a faster response.

In-Account Help

Log in, go to Account Settings, and open the Help section to submit a support ticket. Ticket history is saved so you can track the status of your request.

HOW WE HANDLE YOUR DATA

Account Security, Data Retention and Your Rights

We hold your account data only as long as necessary to operate your account and meet our legal obligations. You can request a copy of the data we hold, ask us to correct inaccurate records, or request deletion when your account is closed and no outstanding balance or dispute remains.

Account Security

Your account is protected with OTP verification on login and on wallet transactions. If you suspect unauthorised access, use the lock-account option in Settings immediately.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference — bKash, Nagad, or Rocket. No third-party advertising cookies are placed without your consent.

Data Retention

Transaction records are retained for the period required by applicable law. After account closure, personal data is anonymised or deleted in line with our retention schedule.

Requesting Changes

To access, correct, or delete your data, submit a request via the in-account Help ticket system or email support with your account ID and the specific action you need.

Common Questions About Your Rights and Our Terms

These are the questions we hear most often about account eligibility, data handling, and how our terms work in practice.

Access depends on your local law and whether your region is eligible. You are responsible for confirming that using the platform is lawful where you are before opening an account.

Wallet identifiers linked to your account are removed from active records after closure. Retained transaction data is anonymised in line with our data retention schedule and applicable law.

Open a support ticket through the Help section in Account Settings, include the transaction date and amount, and our team will investigate. Rocket, Nagad, and bKash transaction references help speed up the review.

We notify you through your registered contact details before any material change takes effect. You can close your account and withdraw your balance if you do not accept the updated terms.

Submit a data access request via the in-account Help ticket or by emailing support with your account ID. We will respond within the timeframe required by applicable law.

You are responsible for keeping your credentials secure. Notify us immediately through live chat or the lock-account option in Settings if you suspect unauthorised access to limit your exposure.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.